What do I mean by technical and business communications?
Yes, I'm a technical writer. I've developed online help systems, user manuals, quick start guides, documentation, SOPs, knowledge articles, and training materials.
I've also specialized in creating client/customer and internal communications: what stakeholders need to know, now, not when the documentation is updated. Product launches, release updates, technical advisories, incident messaging, root cause analyses, internal memos. It means technically accurate but business-aware support for sales, account management, and customer services.
I've worked for a giant fintech and in small SaaS startups, collaborating with developers, product owners, legal and compliance teams, and executive leaders. I make a priority to understand the audience and its pain points before selecting the format and delivery method that best promotes their success.
Help authoring: Flare, RoboHelp, Help & Manual, FrameMaker
Multimedia: Acrobat Pro, InDesign, Photoshop, Captivate; TechSmith SnagIt, Camtasia
Web authoring/CMS: Markdown, HTML/CSS/JavaScript, WordPress, SharePoint
Marketing/CRM: Silverpop/Acoustic, Marketo, Salesforce.com
Project Management: JIRA, VersionOne/digital.ai; basic Git & GitHub
Microsoft Office: Word, Excel, PowerPoint, Visio; VBA
Most samples below come from my first years as a technical writer, in the days of BlackBerries and flip phones, when I worked as a team of one for several SaaS startups. From 2011 to 2022 I worked for the payments division of a Fortune 500 company, but am prohibited from sharing samples. I have included a link to the firm's API developer site serving one of many products I helped launch.
